One adaptable platform to unify your physical security systems, track and dispatch your people, and give every site — from a festival field to a transport hub — complete situational awareness in real time.
Most security operations run on eight different vendor dashboards that don't talk to each other. Incident Hub AI pulls every feed — cameras, access control, intrusion detection, environmental sensors — into one console. When a door is forced open and a camera caught motion 30 seconds earlier, you see the link, not two unrelated alarms.
Connect cameras, access control, intrusion detection, LPR, environmental sensors, and more through a single protocol-agnostic edge gateway.
Configurable rules engine with AI enrichment correlates events across systems, dramatically reducing false positives and alert fatigue.
One operation or fifty in the same console — parent company with subsidiaries, venue operator with event clients, national chain with regions. Each stays cleanly separated with its own users, sites, rules and reports; operators only see the slice they're responsible for.
From edge integration to AI-powered response automation — Incident Hub AI covers the full security operations lifecycle.
Connect 20+ sensor types through intelligent edge gateways supporting Modbus, BACnet, OPC-UA, ONVIF, and proprietary protocols — with local buffering for offline resilience.
Build automations with a visual rule builder, template variables that resolve live at runtime ({{alarm.severity}}, {{zone.name}} etc.), and optional AI condition enrichment. Describe a rule in plain English and the AI drafts the triggers, conditions and actions for you to review.
Full OPEN → ACKNOWLEDGED → IN_PROGRESS → RESOLVED → CLOSED lifecycle with SOP execution, evidence collection, assignment workflows, and complete audit trails.
GIS maps and interactive floor plans with zone overlays and sensor clustering. Live incidents, responder GPS tracks and camera coverage all sit on the same canvas — not three separate tabs.
Intelligent responder dispatch with 6 auto-assignment strategies (nearest, skills-based, team-based, zone-based, load-balanced). Live location tracking and SLA monitoring.
8 report types including incident summaries, SLA performance, alarm analytics, and operator activity. Export to PDF, Excel, and CSV. Schedule automated delivery.
Model the real world — subsidiaries, franchises, event clients, regional managers. Each group gets its own users, rules, maps and reports; operators only see their slice, and your security team gets tenant-level data isolation their auditor will sign off on. Oversight at the top when you need the whole picture, separation at the edges where it matters.
Unified cardholder management, door controller integration, and live camera streaming. Access events and video feeds link to the incident record automatically — so every swipe, forced-door and feed is one click from the investigation.
Pin locations with what3words alongside standard lat/lng. Hands the right coordinates to external GIS tools, mapping providers and emergency services in whatever format each one expects — so a steward can read three words over radio while control sees the grid reference.
Every AI capability in Incident Hub is wired into the workflow your operators already use — cutting noise, prioritising what matters, and turning data your sensors are already producing into action.
Squashes duplicate alarms inside a configurable window, then correlates related events across sensors, zones and time using weighted similarity scoring. Operators see one clustered alert with every supporting event linked — not fifteen variants of the same thing.
Six pluggable assignment strategies — nearest, skills-based, team, zone, load-balanced, or a weighted blend — pick the right responder out of your stewards, medics, security or first aiders in seconds. Accept / decline flows hand the incident straight back into the operator's queue.
Ask in plain English: "all incidents at Manchester depot last weekend" or "every fire alarm raised by the ANPR system in Q1". The platform understands, runs the query, and shows you the answer.
The AI drafts an executive summary, timeline narrative, key findings, impact assessment and recommended actions from the incident's own data. Operators edit inline, regenerate, or publish — with a DRAFT → EDITED → PUBLISHED lifecycle and full authorship audit.
Pulls from 12 external feeds — severe weather, traffic, UK Police, flood & earthquake alerts, news and social signals — on configurable polling intervals. AI classifies each item before it hits the operator review queue, so you see what matters near your sites.
Applicable SOPs are matched to each incident automatically. Operators step through them in-line with branching logic, skip-with-reason, and full timestamps — every decision logged for audit. No more PDF hunting at 3am.
Describe what you want — "alert me if the same vehicle appears at three sites in one night" — and the rules engine writes the automation for you. No code, no training day, deployable in minutes.
Three layers, one platform. Edge gateways keep sensors working when the internet drops; everything rolls up to the cloud when the link is back.
From one-day festivals to nationwide retail chains and 24/7 transport hubs, Incident Hub AI flexes to fit how your teams work — wherever you need eyes, alerts, and people on the ground.
Airports, railways and transit hubs where a two-minute delay turns a gate breach into a safety-of-life event. Perimeter monitoring, passenger-safety alerts and compliance audit trails in one console — so the duty manager isn't alt-tabbing between six systems.
Connect municipal CCTV networks, public safety infrastructure, and emergency services into a unified city command centre with real-time geospatial awareness.
Monitor production floor safety, equipment health, and access control in high-risk environments with automated escalation to maintenance teams and emergency responders.
Higher-stakes sites that need solid threat detection and response. Integrate SCADA monitoring, physical perimeter security, and cyber threat indicators when you need them — without forcing the same model on every other team.
Protect patients, staff, and sensitive data across complex multi-building campuses. Manage duress alarms, elopement prevention, pharmaceutical security, and code response.
Multi-tenanted office buildings, retail parks, and mixed-use developments — manage access control, visitor management, and security operations across your entire property portfolio.
Map your site, track every steward, medic and security team in real time, and dispatch the nearest person to a crowd surge or welfare incident with a tap. Stand it up for one weekend or run it across a full season.
Warehouses, depots and yards across the country in one view. Track on-site security and first aiders by location, route the closest person to an incident, and keep audit trails for every alarm and response.
Bring every store, hotel or venue into one operations view. Stream live feeds on demand, fold in your existing CCTV, alarm and access control, and alert head office the moment something looks off.
Branch networks and corporate HQs that need early warning on protests, gatherings or threats nearby — alongside the usual access control, ATM and lobby monitoring. Bring social signals and on-site sensors into one feed.
Festival ground or transport hub, single venue or hundreds of sites — see Incident Hub AI shaped to your scenario. Get a personalised demo with your data and use case.